Support Expectations
Effective date: March 5, 2026
Contact
Email support@coverroster.app for account, billing, abuse, deletion, correction, and takedown requests.
Response objectives
- Initial acknowledgment: within one business day.
- Standard support resolution target: within three business days.
- Deletion, correction, and takedown requests: resolution target within 30 days.
- Security or abuse reports: triaged same business day when received.
What to include
- Your account email and affected group or cover IDs when possible.
- Clear description of the issue and expected outcome.
- Relevant screenshots or links.
